The service, facilities and food are all exceptional. Location is great and gives you easy access to an area of the city full of restaurants and shops. The hotel in itself invites you to stay on the grounds and offers plenty of space to conduct business or spend a peaceful afternoon by the pool. Kudos to the staff, always polite, eager to help and offering a "good day/afternoon" with a smile. I have been a guest for many years now (my wedding party was at this hotel) and I am always glad to come back and enjoy the great service this hotel has to offer.
Fernando
mayo de 2024
Kids loved the pool, with fun slide etc. staff were friendly and helpful, making restaurant reservations and responding to messages quickly. Room was fine and 20m from pool. Room service, breakfast and bar all very good. Walking distance to big shopping mall and taxis on hand of needed. Sauna was very good. Unfortunately had to cancel a second stay at the end of our trip (flight problem) and they handled this very courteously. Would stay here again for sure.
Hugh
agosto de 2024
Staff are absolutely fantastic!! Super comfy bed! Nice pool. Breakfast was nice. Best natural yogurt I’ve had in Bolivia. Nice little gym. Great welcome drink. Allowed me an early check in. Just really nice and relaxing.
Elizabeth
abril de 2025
Breakfast was great and pool was awesome. There is a really fun water slide that my kids loved. We had a room that opened on the pool and that made it very convenient.
Christin
septiembre de 2023
Very good pool and spa area. Nice breakfast, but if you are not too late. Generally, everything is clean and comfortable.
Mikhail
febrero de 2024
Wonderful hotel! The location is amazing, right across from the Ventura Mall with lots of shopping and food options - the hotel itself is so nice! I loved my large room with the balcony, the pool is incredible and I really enjoyed the restaurants as well. I would highly recommend this if you are in Santa Cruz.
Shelley
marzo de 2023
Excellent hotel and fair for what the description says. Very nice outdoor and indoor pool with sauna and all. Breakfast is good, but the variety doesn't change that much every day. The room is spacious with a nice view. Good bed and TV size and all. Executive lunch menu is very fair and good, but not good veggie options...
Felipe
mayo de 2022
Breakfest very good . Egs corner perfect. Fruits and vegetables of choice .
Andrzej
febrero de 2025
Nice hotel, great indoors pool and sauna. The internet is very stable and fast.
Gonzalo
agosto de 2024
The pool and swim up bar were a real treat. The staff was kind. The beds were comfortable. Breakfast was lovely. Overall a great experience.
Andrea
enero de 2024